Privacy Policy & Data Protection

Last Updated: December 15, 2024

Introduction

At Arcadia Laundry, we value and respect your privacy. This Privacy Policy ("Policy") explains how we collect, use, maintain, protect, and disclose your information when you use our mobile application ("App") and services. Please read this policy carefully as it affects your rights and responsibilities.

By using our App and services, you agree to the collection and use of information as described in this Policy. If you do not agree with our policies, please do not use our services.

1. Information Collection

1.1 Personal Information

We collect the following personal information when you use our services:

• Full Name
• Email Address
• Delivery Address
• One-Time Password (OTP) for password changes.

1.2 Automatic Information

Our application doesnot collects:

• Device IP address
• App usage data
• Access times and dates
• Device type and operating system

2. Use of Information

2.1 Core Services

• Processing and delivering your laundry orders
• Managing your account and verifying your identity
• Communicating about your orders and services
• Providing customer support

2.2 Service Improvement

• Analyzing app performance
• Enhancing user experience
• Developing new features
• Troubleshooting technical issues

2.3 Legal Requirements

• Complying with legal obligations
• Responding to legal requests
• Protecting our legal rights
• Enforcing our terms and policies

3. Data Protection

3.1 Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Data encryption
• Secure servers
• Regular security audits
• Access controls
• Employee training

3.2 Data Storage

• We store your data on secure servers
• Access is restricted to authorized personnel
• Regular backups are performed
• Data is retained only as long as necessary

4. Your Privacy Rights

4.1 Access and Control

You have the right to:

• Access your personal information
• Correct inaccurate data
• Request data deletion
• Object to data processing
• Export your data

4.2 Account Deletion

To delete your account and data:

1. Open the Arcadia Laundry App
2. Go to Profile
3. Select Personal Details
4. Choose "Delete your account"

Upon deletion, we will remove your personal information from our active databases. However, some information may be retained for legal compliance or ongoing service obligations.

5. Data Sharing

5.1 Third-Party Service Providers

We may share your information with trusted service providers who assist us in:

• Operating our application
• Conducting business operations
• Providing customer service

5.2 Legal Requirements

We may disclose your information if required by law:

• In response to legal requests
• To protect our rights
• To prevent fraud or abuse
• To ensure public safety

6. Children's Privacy

We do not knowingly collect information from children under 13 years of age. If we learn that we have collected personal information from a child under 13, we will promptly delete that information.

7. Updates to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through:

• App notifications
• Email communications
• Website announcements

8. Contact Information

For questions or concerns about your privacy:

• Email: support@arcadialaundry.co.ke
• Phone: 011 4370 2320
• Address: Seasons Road, Kasarani, Nairobi, Kenya

9. Consent

By using our App and services, you consent to:

• The collection of personal information as described
• The use of your information for stated purposes
• Our data protection and sharing practices
• The terms of this Privacy Policy